High QualityUltraBio4®Heating Fuel, Propane & HVAC Since 1919
Sippin Energy Products provides the very best Bio-heating fuel, propane, and heating and cooling products in Southwestern Connecticut. Please take time to browse through our website and see why we have been exceeding expectations since 1919
Sippin Energy Products employs the most talented service technicians and delivery personnel in the industry. We also have a group of dedicated managers and customer care agents who will make sure your experience with Sippin Energy is worth 5 stars. This is the reason we are now the highest-rated (By Google) full-service energy company in Connecticut!
Also, in case you were wondering…We post ALL customer reviews, the good, the bad and the ugly. If our products and services ever fall short of expectations, you will see our efforts to make it right for our customer.
Really nice guy, did a great job, very professional.
15:55 01 Jun 20
Jeff, was awesome.
12:06 01 Jun 20
Jeff Sutay was extremely efficient, personable, professional and courteous. During COVID, he wore a mask, kept a safe distance and was very respectful of the circumstances. I'm a Sippin fan.
12:46 30 May 20
Dave is professional and conscientious. He has been at my house several times for service. No issues, straight to the point ... people like that are the reason I stay with Sippin.
20:26 29 May 20
This service went well
21:57 26 May 20
I cannot say enough about John. Awesome service every time!!
16:13 26 May 20
Will Waite came in 20 minutes Saturday to answer a no-heat-or-hot-water call. He found and fixed the problem in about 15 minutes, and we are good-to-go. He was polite, courteous, and most importantly - he knew his trade well.
15:20 24 May 20
Friendly staff, took care of everything from city permissions to installing and filling our tank!
04:41 23 May 20
We buy our fuel oil & propane from these guys, also service, maintenance, and installation. They've always been clear in their communication, prompt to respond, reliable in their service and schedules, consistently able to solve any tech problems, and generally a pleasure to work with.
21:19 22 May 20
Arrived on time and worked quickly to get the system commissioned and running.
21:06 22 May 20
We couldn’t be happier with our installation and overall experience with the entire Sippin team.
16:23 22 May 20
Service man was on time, thorough and gave me a good summary when he was done.
16:18 22 May 20
We are moving out of State and after 24 years with Sippin Energy I can't say enough of the quality of service both from the technicians and office staff.They were always understanding and really worked with you with any need that arises. Wouldn't hesitate to recommend.
14:28 22 May 20
Excellent service. Very professional and came well prepared.
18:38 20 May 20
Jeff was on time and did an excellent job tuning up the heating and cooling system. Great job! He was very respectful.
23:09 19 May 20
Consistently great service!
Marika - Henno Petersen
20:04 19 May 20
Great service call for annual air conditioning can tune up. The service tech was professional, personable and knowledgeable. I'm pleased.
18:54 19 May 20
Awesome experience, techs were knowledgeable and friendly.
17:01 19 May 20
Justin was very pleasant and knowledgeable & really tried to help me make the best decision about my problem. He’s supposed to be setting up a visitor call on Monday.
17:09 16 May 20
Bryan arrived on time (20minutes into 4 hour window) and worked thoroughly to get the service done. The area around the furnace with clear and there was no indication of anyone doing any work in that area. He was friendly, polite and respectful. He called me less than 15 minutes after I called Sippin on a Satureday!!
20:23 03 May 20
The absolute best! I called for no heat/hot water and they were here in 10 minutes! Highly recommend!
14:26 16 Apr 20
Great customer service. I recently had some trouble with my hot water heater. They came out the same day and fixed the problem. The technician was courteous and knowledgeable. An outstanding experience.
18:56 14 Apr 20
Will was on time and very careful considering the times.Very pleased with the visit as always.
19:24 13 Apr 20
I was impressed with Sippin's diligence. I had called an Friday evening and explained that our water leak was not an emergency but something that needed to be addressed in the not too distant future. On Sunday they called to verify a visit on Monday. And right on time, in the foulest of weather, their rep Bryan showed up, discovered the source of the leak and fixed it within half an hour. Entirely praiseworthy.
19:05 13 Apr 20
Professional-efficient-very knowledgeable---Would highly recommendHe did a great jobI hope to get him in the future if I need service.
20:15 09 Apr 20
Neat, clean, and professional installation of new oil tanks. Thank you!Installed new propane tanks. Nice install!
16:51 08 Apr 20
The technician showed up on time, told me about how long he would be, and tuned everything up and left everything as he found it.
19:37 05 Apr 20
neat, knowladable, professional
15:47 02 Apr 20
Excellent service by Jon.
03:48 26 Mar 20
Justin is the best. Even during this time of anxiety and stress, Justin carried himself as a true professional.He was safe and understanding of our concerns in the house. He took all precautions you could ever hope and our family felt safe the entire time he was here.What else needs to be said really!
15:28 25 Mar 20
Justin was very professional and took time to explain what steps he took to remedy the problem
13:37 24 Mar 20
This company is fantastic - I wish I would have started doing business with them years ago Service is excellent They send you a picture of the repair person before he arrives so there's no question as to who you are letting into your house - this should be a standard practice for all service companies
16:26 23 Mar 20
Thank you for your prompt same day replay to my panicky call about hearing rattling noises when hot air was blowing .I did not wanted to be without heat. Jeff came and fixed the problem. Very nice, knowledgeable technician. The reason we have been loyal to Sippin Oil for 30 years? is for their quality of technicians, prompt service and customer care.Thank you again for easing my mind.Keep safe, keep healthy
16:34 20 Mar 20
Your service man, Chris Page is as good as they get. Thanks for such a quick response and for getting us going again.
15:10 17 Mar 20
The tech came quickly and repaired the boiler. Terrific job. Thank you.
18:39 16 Mar 20
Friendly, efficient, and well informed annual service technician yesterday. Got the system ready for another year of efficient heating.
17:34 14 Mar 20
Your serviceman today was a great guy and very friendly and professional. In fact, I really like the e-mail and text confirmations of when the technician was coming out and the phone call the night before. Well done Sippin .... Thank you!
13:30 11 Mar 20
Excellent and courteous service (as usual).
00:35 11 Mar 20
The technician came and serviced our furnace. He didn’t say we needed to replace anything, and said we were good for another year. Very happy to not have to pay for unnecessary extras.
23:36 09 Mar 20
18:36 09 Mar 20
He fixed a number of issues and explained everything.
20:14 05 Mar 20
Brandon & Charlie came this morning to install the propane tanks for my residential generator. Both were courteous, friendly, accommodating and competent. They took their time to do the job right and kept me informed of their progress during the day and the things that needed to be done in the next few days . I was very pleased with their service and professionalism.. Sippin is lucky to have men of this high caliber on their team.
21:09 04 Mar 20
The tech identified an issue, I wasnt aware of. I am very happy with my annual service and Sippin.
21:33 02 Mar 20
Jon and his assistant efficiently and quickly resolved the "too much heat" problem we were having.
03:51 29 Feb 20
Professional service Thorough and courteous. So different from other provider which is why we switched. Can’t say enough good things.
01:33 29 Feb 20
Sippin' Energy Monroe staff and technician Jon K. have done a great job with both being very responsive and helpful season to season with regular oil deliveries and yearly cleanings, but more importantly this year with coming out quickly and addressing issues during the cold months.
21:10 28 Feb 20
Sippin came out quickly and the technician repaired my furnace and explained everything. Great service!
17:41 25 Feb 20
Outstanding experience. Adam was there within 45 minutes, completed the repair within 15 minutes and was all smiles through the whole think. He wasn't rushed and answered all of my questions. Sippin is the BEST!
13:26 24 Feb 20
We have always been able to rely on Sippin to help no matter what time we have called them. They have been willing to work with us and resolve any issue or problem. Their staff has always been great from the office staff to the technicians to have come to our house.
jean c dawe
16:32 23 Feb 20
Installation of new Roth tank went smoothly. The results were very good.. But in order to fire the burner to bleed the line they turned up the thermostat for the water heater all the way but forgot to reset it unbeknownst to me . The next morning we woke up to 59 degrees because the zone control has the water heater as the top priority. A call to emergency service was necessary and a technician was dispatched in a reasonable time. He quickly diagnosed the problem and with a twist of the thermostat the problem was fixed. Overall it was a satisfactory job at a reasonable price.
13:48 22 Feb 20
I appreciate the text message that comes when the tech is dispatched, telling me there name, number, arrival time, and a picture. I also appreciate that if I can't be home, they're willing to go in and do the work without me being there, not many companies are willing to do that. Always excellent service from Sippin, and my daughter loves to watch them work!
00:51 22 Feb 20
I called Sippin and within 30 minutes the technician arrived and fixed a problem with the furnace. He even cleaned the floor where there had been a leak. Couldn't ask for faster, or better service.
15:51 21 Feb 20
Great Guys working, very respectful and helpful.
13:32 20 Feb 20
Courteous, neat and friendly service men. Great job and gave us a recap of what they did and how our furnace was. They also did a great job cleaning up. Thank you!
00:57 20 Feb 20
ALL EXCELLENT SERVICE.. THATS WHY WE HAVE SIPPIN...
18:36 19 Feb 20
Service tech was fantastic. Decided not to replace any parts as problem is apparently intermittent (did not occur when tech was present). Service dept and tech were clear that parts in question were not covered by service plan. Ok, understood and agreed. However I am very dissatisfied that I do have a service plan and am being billed for labor on a legitimate no-heat call. I would have paid parts and labor had something been repaired or replaced, but that did not happen. And the original problem has not been resolved. Further, had I replaced the part being considered, I am not confident the problem would now be resolved. So I hesitate to call again and get billed again... Maybe time to look elsewhere...Update, 3 weeks later... problem is now solved. I appreciate the patience and professionalism of the service technicians in dealing with an intermittent issue. In the meantime Eric Sippin had reached out to me to address and resolve my billing concerns. His call restored my faith in why I have been dealing with them for so many years. Thank you.
02:48 19 Feb 20
Polite technician, rapid response, knowledgeable, quick resolution to the problem.
22:14 18 Feb 20
The service as well as the servicemen were professional! It was extremely easy to schedule an appointment.
21:43 18 Feb 20
Dave quickly detected the problem. First time in over 30 years we ran out of oil. Guess it’s time for the Gremlin he suggested:)
19:43 13 Feb 20
Arrived on time, courteous and completed the work in a timely manner
00:16 11 Feb 20
Sippin service continues to amaze me! Everyone is considerate, courteous and accommodating.
20:11 10 Feb 20
Technician (Brandon) diagnosed, communicated, and expediently addressed our problem with a lack of heat.
22:18 09 Feb 20
21:43 07 Feb 20
Service men arrived promptly, performed the necessary repairs and tested the system to verify that it was working properly. Good Job!
17:38 06 Feb 20
EXCELLENT CUSTOMER SERVICE
21:02 04 Feb 20
The new furnace you installed this past Summer, struggles to heat the second floor zone. When heat was called by my original furnace you could feel a good flow of warm air coming from the second floor registers. With this system it's hard to detect. With the old system the second floor would heat up within 20 minutes or so. It takes hours for the new one. I've twice had your tech's out. The first one blamed it on the thermostat and replaced it (first with a simple thermostat although the one being replaced was programmable) the second tech got us a programmable stat. That second tech explained that this new furnace doesn't have as big a blower as the original for efficiency reasons. In short, I really am dissatisfied with this system._____________________________________________________________________Sippin Energy called me in response to my unhappy review. They got a very thorough skilled man to come out and spend a good deal of time on the problem. Sippin obviously wants happy customers. The furnace is now performing well. Thank you Eric Sippin. .
17:10 03 Feb 20
Great service. Would highly recommend Sippin Energy
14:53 02 Feb 20
As always, Sippin is the best! The tank pull went like clockwork, the team was punctual, professional, and very nice! The area where my tank was pulled looks relatively undisturbed - great job guys!
17:27 31 Jan 20
Adam was very professional and explained what the problem was and what he was going to do to resolve it. Highly recommended.1/30 Another great experience with Sippin. Chris just completed our annual preventative maintenance. Like all Sippin service techs seem to be, very professional, friendly, and informative. Thanks Chris
14:42 31 Jan 20
Excellent service tech! Knowledgable and professional.
13:50 31 Jan 20
Excellent Customer Service ! My parents have had them for a long time and then we joined Sippin as well. They treat you like family not just a customer. They take their time and even reach out to you. Amazing people. I highly recommend Sippin Oil
18:21 30 Jan 20
Justin came on time, was friendly and polite . The annual service was performed in an hour. Great job.
23:20 28 Jan 20
Very happy with Sippin as our Service provider. On time, polite, and informative.
16:25 27 Jan 20
Bryan called immediately upon receiving a relay of my emergency no heat call from Bill Kochiss on a Saturday evening because the answer service failed to relay my original call to the technician. Bryan was prompt, polite and quickly had my furnace up and running just before the start of a major snow storm. A big thank you to Bryan and Bill for the rapid rescue.Ed arrived promptly and took care of the noise problem within fifteen minutes. Impressive!Bill and Adam arrived promptly in the morning. Spent the entire day performing an installation. Took the time to explain how the equipment functions. Everything works as intended. A big thanks to Bill Kochiss for setting everything up and following up.My furnace shut down late on a Saturday afternoon. I called the Sippin emergency answer service and received a call back from the technician on call, Brandon, within 10 minutes. After determining what my situation was he said he would stop by within 30 minutes. He arrived 15 minutes later and had my furnace back on line within a couple of minutes. Thank you Brandon!
21:40 26 Jan 20
Great prices, helpful staff. We’re very helpful setting up new service during a hectic move. Service guys were on time and worked hard.
Erik and Jen
03:06 26 Jan 20
Brandon and team at Sippin Energy are true professionals - courteous & super competent!!
16:47 25 Jan 20
We had a fantastic experience with a tough situation. Our furnace stopped working overnight during a cold spell and Sippin was out to fix it early that morning. During the entire process they had great communitaction including sending an email detailing exactly who would be coming to the house including a photo of the technician. They diagnosed the problem and were able to fix everything within an hour. Overall from beginning to end it was a seamless process.
16:43 24 Jan 20
Fast, Friendly and Efficent
22:00 23 Jan 20
WE found suddenly, we had no hot water. I called Sippin and within two hours a service man was dispatched. He quickly repaired the hot water heater and twenty minutes later, we had hot water once again. Service was prompt, courteous and efficient. You cannot do much better than that.
17:17 23 Jan 20
professional and courteous service. Justin called before arriving which is helpful.
22:22 22 Jan 20
Very professional. They checked everything after hooking up the propane - the last company didn't.Ridiculously late for the appointment to hook up the wifi on the tanks and the individual I spoke with (in dispatch) was very rude. I'm a brand new customer and my estimation of this company is dropping. They're making up for things. Had difficulty with the hot water and they were out here in no time. They've taken care of several issues - I'm very pleased! In the short time I've been with this company they've made some positive changes. I'm much happier than I was. I'm in the process of replacing my oil tank and they're making it a relatively easy path. Bill Mac is the best! As things have gone on, Sippin has definitely impressed me. I made a good decision to go with them. The tech's I have dealt with are great: Brandon, Frank, Aaron and Bill. Thanks very much! Hopefully the noise issue is resolved.
Jean Marie Wiesen
19:17 22 Jan 20
Sippin Energy has been servicing my home for over 50 years. They have always been all about the highest quality products and outstanding customer service.
21:38 21 Jan 20
David was very professional, personable, knowledgeable, and friendly. His work area was very clean and he let me know what he did.
02:48 21 Jan 20
David came quickly when we needed him on a Sunday morning, took the time necessary to assess and fix the problem and then explained it to us just what he had done.
15:36 20 Jan 20
Very Professional and was quick to get the repair completed.
21:20 19 Jan 20
Called Emergency Service after 4PM on a snowy, cold, windy Saturday night, Received call from tech by 5PM, Onsite by 6:20PM -- system diagnosed, igniter replaced and heat restored by 7:20PM.
16:37 19 Jan 20
Prompt, Responsive, Knowledgeable , Courteous and efficient
01:32 19 Jan 20
Great polite technician. Fast service.
17:38 18 Jan 20
Excellent. Very informative and helpful. Extremely thorough and professional.
21:36 17 Jan 20
The technician was extremely pleasant, efficient and arrived on time!
20:57 17 Jan 20
The technician, Bill McNamara, that came over was highly professional; very intelligent and polite. He quickly diagnosed the problem and fixed it. I wish every company provided such high quality and prompt service.
04:35 16 Jan 20
David and his colleague came on time and completed the job quickly. They explained what they did and answered my questions. I was very pleased with their work.
20:14 15 Jan 20
On time and did a fantastic job !
14:56 13 Jan 20
Great service. On time and very professional!
23:18 11 Jan 20
On-time, thorough, polite, friendly.
17:42 10 Jan 20
Justin Dooley was fantastic. Although just a routine cleaning, it was a subfreezing day, he came in very cheerful and got the job finished. Sippin Energy has had many great reps over the years, Justin is up there with them.
16:33 10 Jan 20
always dependable quality service!
20:41 09 Jan 20
very knowledgeable, courteous
17:23 09 Jan 20
Dave was great to work with. He helped me understand the issue, demonstrating lots of technical know-how. THANK YOU DAVE !!!
01:30 09 Jan 20
Excellent company. Couldn't be happier. Had some issues with the boiler and called them up to see when someone can come out. Andrea heard my issue and immediately contacted service to get someone out asap. No more than two hours after hanging up the phone their service tech, Ed, was at my front door. He quickly determined my problem and explained everything in detail so that my fiance could understand. By the end of the night my furnace was working better than ever. Ed also gave me a few ideas on how to upgrade my system for it to work more efficent than it already is. Would reccomend sippen to anyone and will be asking for Ed everytime.
21:07 08 Jan 20
Had my fuel tank configuration repiped today by Sippin. The mechanics did an excellent job. Thank you Sippin!
02:35 08 Jan 20
Knowledgeable, efficient, timely and pleasant team. Couldn't ask for more.
22:09 07 Jan 20
Thank you to the staff at Sippin. We have been with you for over 20 years and that was a good choice on my family's part. I would like to extend a special thanks to Justin in customer service. while I was on the phone Justin contacted the service department and the appointment was scheduled for 2:00 PM. Justin was a pleasure to converse with. Please tell her thank you from us.This is our first service call in many years. We received a notification when the technician was on the way, his name and a photo. WOW, that was tremendous. When Rich arrived he was cordial, polite and professional. The problem was identified and repaired quickly.Please let Justin and Rich that you both did a great job.Happy Holidays to the Sippin Team! Merry Christmas
16:22 05 Jan 20
Our household is extremely grateful to the professional, expeditious, and truly caring people at Sippins Energy Products. If there is a situation...they are there 24-7 for your help; we simply can't thank you enough. Looking forward to a long term relationship filled with tremendous support and knowledge!
Ernest Hutchinson IV
16:04 05 Jan 20
Sippin was speedy and really helpful. My thermostat was malfunctioning. An hour later all was fixed and the house was nice and toasty. Thanks Sippin!
22:38 04 Jan 20
Sippen is wonderful. Said the service person Bryn was professional and great to deal with. He was so happy
03:57 04 Jan 20
This was our 4th call in 3 weeks. We had an annual tune up on 12/10/19. Then we called a heat issue,12/17/19, where the heat would not raise above 69 degrees. Service man came and said there was no issue. Then a few days later,12/20/19 make the same call on the heat issue. That service man said that there was an air pocket in the new circulator and that was what was causing the issue. Then we had a service call yesterday 1/2/20 with water on the floor under the burner. and dripping from the top of the furnace. It turns out that the new gasket to the new circulator has a crimp in it and the more it heated up the more was went to the floor. This service person replaced gasket an circulator. My husband asked the tech to please go over the unit with a fine toothcomb as we didn't want have to place anymore calls. As it turned out he replaced a "balloon" that looked worn. The last tech deserved a 5 Star as well as the one on 12/20.So disappointed!
19:44 03 Jan 20
great tech, found the problem right away, repaired. had the liner replaced by another company didn't do as fantastic job Rich did. probably should of checked there work out before they left. Rich did a excellent job,very clean too
18:29 10 Dec 19
Great Customer Service
06:42 21 Nov 19
So many years ago I booked on with Sippin to get biofuel. Little did I know the bonus I got with a friendly, professional and helpful staff! Hands down, Sippin Energy surpasses all others in service and competence.
01:16 18 Sep 19
Sippin did a great job fixing my AC at a reasonable price, The symptoms that caused the failure were confusing and while they were advised by Carrier to replace the expensive compressor, they tried alternate less expensive solutions that worked for a week at a time before finally replacing the compressor. 3 different expert crews worked fast and did a good cleanup after. Very happy with their professionalism and prompt service
00:17 31 Jul 19
Very impressed with the knowledge, reliability and thoroughness of every Sippin associate we have hired during the last 25 years in which we have used them.
14:18 08 Jul 19
Quick and efficient service!
17:42 01 Jul 19
Your servicemen are very efficient and nice to work with.
14:47 12 Jun 19
Brandon came on time, was polite and quick. So, I remain a satisfied Sippin customer.
14:25 23 Apr 19
I had a burner problem and called Sippin, my service provider, at about 11:00 AM on Friday. They were able to provide a service call at 2:00 PM and the problem was fixed by 3:00 PM. Exceeded my expectations. Service tech was polite and efficient.
22:57 11 Apr 19
Efficient and prompt. Knowledgeable and helpful employees.
20:22 01 Apr 19
The technician and his apprentice showed up on time for my initial tune up and were extremely knowledgeable and helpful when it came to explaining the basics to us since this is our first home. Everything we have done with this company has been easy and we truly have no ties with anyone at this business, but they have treated us like we are family or something. Even if you find a cheaper rate with someone else, I highly recommend you go with Sippin because the customer service is worth a few more pennies a gallon. You wont regret it.
Ian W. Keyser
05:06 06 Mar 19
Outstanding service from Sippin Fuel. I had an emergency and the tech was to my house quickly and expertly resolved the problem.