High QualityUltraBio4®Heating Fuel, Propane & HVAC Since 1919
Sippin Energy Products provides the very best Bio-heating fuel, propane, and heating and cooling products in Southwestern Connecticut. Please take time to browse through our website and see why we have been exceeding expectations since 1919
Sippin Energy Products employs the most talented service technicians and delivery personnel in the industry. We also have a group of dedicated managers and customer care agents who will make sure your experience with Sippin Energy is worth 5 stars. This is the reason we are now the highest-rated (By Google) full-service energy company in Connecticut!
Also, in case you were wondering…We post ALL customer reviews, the good, the bad and the ugly. If our products and services ever fall short of expectations, you will see our efforts to make it right for our customer.
Explained details well. We felt comfortable that the job would be done right.
15:11 19 Jul 21
Will Waite came out on an emergency weekend call; he was friendly and professional, and the problem was resolved. He has a helpful personality!
Adrienne Saint Pierre
13:13 19 Jul 21
Jon is the best. First, he's competent. Second, he always thinks about the customer, rather than just punching clock and leaving. Third, he's polite and professional. He also installed our System 2000 boiler.
12:32 18 Jul 21
Your serviceman Damon was a great guy .... very friendly andprofessional. I like the text and email messages too when they are ontheir way! Thank you for your quick service!
20:17 16 Jul 21
Sippin Energy and their employees have been absolutely incredible to work with, hands down the best customer service in the business. They provide truthful and knowledgeable recommendations to their customers. Will definitely be switching to them for our heating oil needs as well.
10:56 16 Jul 21
great service - came within hours of calling very courteous and quick
22:53 15 Jul 21
The communication on arrival of appointment by email and text is very helpful. Bill was courteous and diligent in his work. Luckily I had a simple issue and he was able to address it with parts in the truck. The problem was solved and addressed in less than an hour. Thank you!
20:20 15 Jul 21
On time , quick, efficient, polite and thorough
18:44 14 Jul 21
Excellent service and price with my propane installation!!
13:33 14 Jul 21
Check and service heat pump pool heater. Prompt, professional service.
16:06 12 Jul 21
15:16 12 Jul 21
great service on time very good technician
13:36 08 Jul 21
yearly service call was efficient and reasonably priced. Technician was competent
01:09 08 Jul 21
Justin is great!
21:12 07 Jul 21
19:24 07 Jul 21
Very professional and friendly crew. I believe Charles Parkhurst was the lead tech but both techs were great. They came out and installed my personal 100 gallon propane tank and disconnected another company’s rented tank. They also tested my existing lines and hooked up my bbq grill. Everything was explained to me very well. The two gentlemen were thoughtful and courteous and they left the work area in better shape then how they found it. Very impressed and I definitely recommend them.
15:38 07 Jul 21
Rich did an amazing job! Very professional and thorough. I would recommend Rich and Sippin for any home hearing and air conditioning service. They are the gold standard
13:57 07 Jul 21
Great service rep - Damon Fredericks
19:35 06 Jul 21
Thank you Dave Q and the delivery department.My tank monitor was locked up and showed I had 50% in my LP tank, unfortunately it was wrong and my tank went empty. I placed an email in Thursday night and by 10:30a.m Friday morning the truck was here!!! Full tank before the long weekend!!!!Ryan G.
19:12 02 Jul 21
Performed annual A/C servicing. Worked done professionally and service person was very pleasant and accommodating.
17:44 02 Jul 21
E😘 excellent and prompt service.Could I have done it for less? Maybe, but not the next day and with very little inconvenience.
16:16 02 Jul 21
Each time I have an issue with AC or Heating and need to call Sippin their Reaction time is very quick. Jon was on time, as his colleagues previously, and extremly helpful in Advice given and chekcing out the issue. Excellent again Thankyou.
10:32 02 Jul 21
Quick response to our no heat problem. Tech had all the parts and got it going in short order.
14:52 01 Jul 21
AMAZING Service!!! We love Sippin they always have us covered no matter what time of day
13:03 01 Jul 21
Our experience with Charlie, along with his co-worker Will, was nothing but positive. From the moment they arrived, they were professional, personable, and committed to ensuring that our families safety was a priority while installing our propane tank and checking all of the lines to make sure there were no risks. Charlie found two minor leaks and didn’t finish the job until he was confident that all of the lines connecting to our house were secured and 100%. They both payed attention to detail and truly cared about the instillation like they would for their family. I highly recommend Sippin Energy and both Charlie and Will, and am very impressed with their top quality service- thank you!
23:48 29 Jun 21
Prompt, professional and courteous service.
Dennis L Klees
21:43 29 Jun 21
Great service as always! Technician was on time, did a great job, and was very professional and friendly!
15:19 29 Jun 21
Great job. Quickly diagnosed and addressed the issue
20:49 28 Jun 21
Quick service and very professional.
19:11 28 Jun 21
Great polite technician. Fast service.
23:38 26 Jun 21
Edit/UPDATE:Eric Sippin reached out to me regarding the review and the customer service experience. He was genuinely concerned and had researched my situation and found some ways that the company can be more transparent with charges in the future. He was able to further correct the issue for us on an individual basis, for which I am appreciative. For that effort, and the fact that they seem to be quite concerned for the customer, I have updated the review and will once again consider them for future oil and service needs.Original Review: We had been Sippin customers for a couple of years now, unfortunately won't return. We always had positive experiences with service technicians and the oil deliveries came as agreed. We however don't like some "tricky" business practices that will cost you money if you leave them.We had to find another company for oil delivery this year because Sippin couldn't even come remotely close to the rates we were able to get. They stopped offering fixed price plans and offered price cap plans - at a higher per gallon cost than years past. We notified them we were switching providers, and they scheduled a time to remove their Gremlin tank monitor. We had switched a few years back for a year before going back to them and it was no issue. This time, after the tech left, we found ourselves charged a significant fee to have them remove their own equipment! This was apparently buried in some fine print. OK, you got me on it....but they never offered me the chance to remove it and drop it off, etc. Shame on me for not noticing, but such a poor way to rip off customers - it will leave a long lasting bad taste in my mouth and I won't be able to recommend Sippin any more.
15:28 26 Jun 21
Seth was my service tech and he was polite, knowledgeable, pleasure to meet. I'm very happy with the level of service I rec'd.
14:39 26 Jun 21
Brandon has been out on a few occasions and been very professional and thoughtful. Joe R has been fantastic also with helping us with making decisions as we have a few things with them, like oil,propane etc. We have a very old colonial has and its been a chore fixing problems. I would definetly recommend Sippin.
13:34 26 Jun 21
Justin Dooley was friendly and upbeat and needed only minimal introduction to the three-zone a/c system before setting out and doing the maintenance. He was courteous and efficient and gave me a summary of my system's condition at the end. I remain a Sippin fan.
22:29 24 Jun 21
All the work performed was done in a neat and timely fashion. Everyone on site was friendly and professional. My only complaint is the lack of communication on the scheduling end. This was a big job converting from Oil to Propane and the communication was difficult. Still give a 5 star though as the communication was not a show stopper.
19:24 24 Jun 21
the techs installed a second propane tank. Very professional, took their time to make sure everything was ok. Very polite and knew exactly what they were doing.
23:17 23 Jun 21
My service tech came quickly after hours, was friendly, knowledgeable, and did a good, clean job performing the annual maintenance on my furnace.
21:41 22 Jun 21
Really nice guy, did a great job, very professional.
18:55 22 Jun 21
Overall great, Technician was great
13:26 22 Jun 21
Great service call for annual air conditioning can tune up. The service tech was professional, personable and knowledgeable. I'm pleased.
13:15 21 Jun 21
Great Job Servicing my AC unit!
14:32 18 Jun 21
Great heater service from Ed A today.
19:04 15 Jun 21
Bryan arrived on time (20minutes into 4 hour window) and worked thoroughly to get the service done. The area around the furnace with clear and there was no indication of anyone doing any work in that area. He was friendly, polite and respectful. He called me less than 15 minutes after I called Sippin on a Satureday!!
01:32 12 Jun 21
The tech did a good job and showed me where my filter was and how to change it. My thanks to him.
18:07 11 Jun 21
As always, great service. Very, very satisfied.
14:08 11 Jun 21
The technician was on time, extremely nice, and clean and efficient. Thank you.
Dr Rick Rosen
18:51 10 Jun 21
On time. Prompt. Efficient. Friendly & courteous. Damon is great.
19:21 09 Jun 21
Willie is a very nice and professional person who is more than willing to answer questions and provide detailed response. I am happy with his service and professional character. Thank you Sippin.
18:08 09 Jun 21
Brandon came on time, was polite and quick. So, I remain a satisfied Sippin customer.***Please note the tech was Ai not Brandon.
00:22 09 Jun 21
On-time, thorough, polite, friendly.
17:12 08 Jun 21
Your servicemen are very nice and respectful. Always a pleasure to work with.
15:50 08 Jun 21
All of the technicians from Sippin are very professional and efficient - they keep our furnace, hot water heater and a/c working year after year.
18:50 04 Jun 21
Superb customer service - superior technical expertise - we value our relationship with Sippin Energy Product.
16:22 04 Jun 21
Technician was polite and knowledgeable
17:40 02 Jun 21
The technician was extremely pleasant, efficient and arrived on time!
20:03 27 May 21
Aaron, the service representative, was very knowledgable, thorough and careful. He explained the maintenance process and his findings clearly.
Planet Classroom Network
14:37 26 May 21
They installed a new water heater
12:52 26 May 21
On time, polite, work completed
22:55 25 May 21
Great service! Quick response, instant fix, very personable technician. Service couldn't have been any better!
20:44 25 May 21
Sippin showed up as scheduled and did a great, quick, clean job and explained everything they did.!
13:49 25 May 21
Arrived on time. Both technicians very professional and knowledgeable. Fixed problems with one thermostat that I was unaware was an issue. Left area inside and outside clean. Explained everything that had been done.
21:05 24 May 21
Consistently great service!
Marika - Henno Petersen
19:58 24 May 21
Enjoy the Sippon representatives. Today's crew was thoughtful, considerate, and informative. I appreciate their patience with my system which has not been easy. Thanks All!