High QualityUltraBio4®Heating Fuel, Propane & HVAC Since 1919
Sippin Energy Products provides the very best Bio-heating fuel, propane, and heating and cooling products in Southwestern Connecticut. Please take time to browse through our website and see why we have been exceeding expectations since 1919
Sippin Energy Products employs the most talented service technicians and delivery personnel in the industry. We also have a group of dedicated managers and customer care agents who will make sure your experience with Sippin Energy is worth 5 stars. This is the reason we are now the highest-rated (By Google) full-service energy company in Connecticut!
Outstanding experience. Adam was there within 45 minutes, completed the repair within 15 minutes and was all smiles through the whole think. He wasn't rushed and answered all of my questions. Sippin is the BEST!
13:26 24 Feb 20
We have always been able to rely on Sippin to help no matter what time we have called them. They have been willing to work with us and resolve any issue or problem. Their staff has always been great from the office staff to the technicians to have come to our house.
jean c dawe
16:32 23 Feb 20
Installation of new Roth tank went smoothly. The results were very good.. But in order to fire the burner to bleed the line they turned up the thermostat for the water heater all the way but forgot to reset it unbeknownst to me . The next morning we woke up to 59 degrees because the zone control has the water heater as the top priority. A call to emergency service was necessary and a technician was dispatched in a reasonable time. He quickly diagnosed the problem and with a twist of the thermostat the problem was fixed. Overall it was a satisfactory job at a reasonable price.
13:48 22 Feb 20
I appreciate the text message that comes when the tech is dispatched, telling me there name, number, arrival time, and a picture. I also appreciate that if I can't be home, they're willing to go in and do the work without me being there, not many companies are willing to do that. Always excellent service from Sippin, and my daughter loves to watch them work!
00:51 22 Feb 20
I called Sippin and within 30 minutes the technician arrived and fixed a problem with the furnace. He even cleaned the floor where there had been a leak. Couldn't ask for faster, or better service.
15:51 21 Feb 20
Great Guys working, very respectful and helpful.
13:32 20 Feb 20
Courteous, neat and friendly service men. Great job and gave us a recap of what they did and how our furnace was. They also did a great job cleaning up. Thank you!
00:57 20 Feb 20
ALL EXCELLENT SERVICE.. THATS WHY WE HAVE SIPPIN...
18:36 19 Feb 20
Service tech was fantastic. Decided not to replace any parts as problem is apparently intermittent (did not occur when tech was present). Service dept and tech were clear that parts in question were not covered by service plan. Ok, understood and agreed. However I am very dissatisfied that I do have a service plan and am being billed for labor on a legitimate no-heat call. I would have paid parts and labor had something been repaired or replaced, but that did not happen. And the original problem has not been resolved. Further, had I replaced the part being considered, I am not confident the problem would now be resolved. So I hesitate to call again and get billed again... Maybe time to look elsewhere...Update, 3 weeks later... problem is now solved. I appreciate the patience and professionalism of the service technicians in dealing with an intermittent issue. In the meantime Eric Sippin had reached out to me to address and resolve my billing concerns. His call restored my faith in why I have been dealing with them for so many years. Thank you.
02:48 19 Feb 20
Polite technician, rapid response, knowledgeable, quick resolution to the problem.
22:14 18 Feb 20
The service as well as the servicemen were professional! It was extremely easy to schedule an appointment.
21:43 18 Feb 20
Friendly, efficient, and well informed Justin D and Bill McN did an extraordinary job correcting a leaking pipe issue. They not only replaced the faulty component but they reconnected, sealed and tightened all the pipes, cleaned up the spilled oil, and repainted the rusty pipes. The setup is looking brand new. Well done.
18:14 17 Feb 20
Dave quickly detected the problem. First time in over 30 years we ran out of oil. Guess it’s time for the Gremlin he suggested:)
19:43 13 Feb 20
Arrived on time, courteous and completed the work in a timely manner
00:16 11 Feb 20
Sippin service continues to amaze me! Everyone is considerate, courteous and accommodating.
20:11 10 Feb 20
Technician (Brandon) diagnosed, communicated, and expediently addressed our problem with a lack of heat.
22:18 09 Feb 20
21:43 07 Feb 20
Service men arrived promptly, performed the necessary repairs and tested the system to verify that it was working properly. Good Job!
17:38 06 Feb 20
EXCELLENT CUSTOMER SERVICE
21:02 04 Feb 20
The new furnace you installed this past Summer, struggles to heat the second floor zone. When heat was called by my original furnace you could feel a good flow of warm air coming from the second floor registers. With this system it's hard to detect. With the old system the second floor would heat up within 20 minutes or so. It takes hours for the new one. I've twice had your tech's out. The first one blamed it on the thermostat and replaced it (first with a simple thermostat although the one being replaced was programmable) the second tech got us a programmable stat. That second tech explained that this new furnace doesn't have as big a blower as the original for efficiency reasons. In short, I really am dissatisfied with this system._____________________________________________________________________Sippin Energy called me in response to my unhappy review. They got a very thorough skilled man to come out and spend a good deal of time on the problem. Sippin obviously wants happy customers. The furnace is now performing well. Thank you Eric Sippin. .
17:10 03 Feb 20
Great service. Would highly recommend Sippin Energy
14:53 02 Feb 20
As always, Sippin is the best! The tank pull went like clockwork, the team was punctual, professional, and very nice! The area where my tank was pulled looks relatively undisturbed - great job guys!
17:27 31 Jan 20
Adam was very professional and explained what the problem was and what he was going to do to resolve it. Highly recommended.1/30 Another great experience with Sippin. Chris just completed our annual preventative maintenance. Like all Sippin service techs seem to be, very professional, friendly, and informative. Thanks Chris
14:42 31 Jan 20
Excellent service tech! Knowledgable and professional.
13:50 31 Jan 20
Excellent Customer Service ! My parents have had them for a long time and then we joined Sippin as well. They treat you like family not just a customer. They take their time and even reach out to you. Amazing people. I highly recommend Sippin Oil
18:21 30 Jan 20
Justin came on time, was friendly and polite . The annual service was performed in an hour. Great job.
23:20 28 Jan 20
Very happy with Sippin as our Service provider. On time, polite, and informative.
16:25 27 Jan 20
Bryan called immediately upon receiving a relay of my emergency no heat call from Bill Kochiss on a Saturday evening because the answer service failed to relay my original call to the technician. Bryan was prompt, polite and quickly had my furnace up and running just before the start of a major snow storm. A big thank you to Bryan and Bill for the rapid rescue.Ed arrived promptly and took care of the noise problem within fifteen minutes. Impressive!Bill and Adam arrived promptly in the morning. Spent the entire day performing an installation. Took the time to explain how the equipment functions. Everything works as intended. A big thanks to Bill Kochiss for setting everything up and following up.My furnace shut down late on a Saturday afternoon. I called the Sippin emergency answer service and received a call back from the technician on call, Brandon, within 10 minutes. After determining what my situation was he said he would stop by within 30 minutes. He arrived 15 minutes later and had my furnace back on line within a couple of minutes. Thank you Brandon!
21:40 26 Jan 20
Great prices, helpful staff. We’re very helpful setting up new service during a hectic move. Service guys were on time and worked hard.
Erik and Jen
03:06 26 Jan 20
Brandon and team at Sippin Energy are true professionals - courteous & super competent!!
16:47 25 Jan 20
Updated post. I had a posted a negative review based some mishaps last month (December 2019). Eric Sippin, Manager of Service and Public Relations called and we straightened everything out. He explained what the issues were and has now corrected them. Brian the last service man to service my unit was great. He also took the time to show me what the problem was with my system, fixed it and said "don't hesitate to call us if you need help with any thing else." It was the fast respond time and personal reach out that made me come back and update my review. I wouldn't hesitate to recommend Sippin Energy Products. It's a family owned business and they treat you with respect.
12:36 25 Jan 20
We had a fantastic experience with a tough situation. Our furnace stopped working overnight during a cold spell and Sippin was out to fix it early that morning. During the entire process they had great communitaction including sending an email detailing exactly who would be coming to the house including a photo of the technician. They diagnosed the problem and were able to fix everything within an hour. Overall from beginning to end it was a seamless process.
16:43 24 Jan 20
Fast, Friendly and Efficent
22:00 23 Jan 20
WE found suddenly, we had no hot water. I called Sippin and within two hours a service man was dispatched. He quickly repaired the hot water heater and twenty minutes later, we had hot water once again. Service was prompt, courteous and efficient. You cannot do much better than that.
17:17 23 Jan 20
professional and courteous service. Justin called before arriving which is helpful.
22:22 22 Jan 20
Very professional. They checked everything after hooking up the propane - the last company didn't.Ridiculously late for the appointment to hook up the wifi on the tanks and the individual I spoke with (in dispatch) was very rude. I'm a brand new customer and my estimation of this company is dropping. They're making up for things. Had difficulty with the hot water and they were out here in no time. They've taken care of several issues - I'm very pleased! In the short time I've been with this company they've made some positive changes. I'm much happier than I was. I'm in the process of replacing my oil tank and they're making it a relatively easy path. Bill Mac is the best! As things have gone on, Sippin has definitely impressed me. I made a good decision to go with them. The tech's I have dealt with are great: Brandon, Frank, Aaron and Bill. Thanks very much! Hopefully the noise issue is resolved.
Jean Marie Wiesen
19:17 22 Jan 20
Sippin Energy has been servicing my home for over 50 years. They have always been all about the highest quality products and outstanding customer service.
21:38 21 Jan 20
David was very professional, personable, knowledgeable, and friendly. His work area was very clean and he let me know what he did.
02:48 21 Jan 20
David came quickly when we needed him on a Sunday morning, took the time necessary to assess and fix the problem and then explained it to us just what he had done.
15:36 20 Jan 20
Very Professional and was quick to get the repair completed.
21:20 19 Jan 20
Called Emergency Service after 4PM on a snowy, cold, windy Saturday night, Received call from tech by 5PM, Onsite by 6:20PM -- system diagnosed, igniter replaced and heat restored by 7:20PM.
16:37 19 Jan 20
Prompt, Responsive, Knowledgeable , Courteous and efficient
01:32 19 Jan 20
Great polite technician. Fast service.
17:38 18 Jan 20
Excellent. Very informative and helpful. Extremely thorough and professional.
21:36 17 Jan 20
The technician was extremely pleasant, efficient and arrived on time!
20:57 17 Jan 20
The technician, Bill McNamara, that came over was highly professional; very intelligent and polite. He quickly diagnosed the problem and fixed it. I wish every company provided such high quality and prompt service.
04:35 16 Jan 20
David and his colleague came on time and completed the job quickly. They explained what they did and answered my questions. I was very pleased with their work.
20:14 15 Jan 20
On time and did a fantastic job !
14:56 13 Jan 20
Great service. On time and very professional!
23:18 11 Jan 20
On-time, thorough, polite, friendly.
17:42 10 Jan 20
Justin Dooley was fantastic. Although just a routine cleaning, it was a subfreezing day, he came in very cheerful and got the job finished. Sippin Energy has had many great reps over the years, Justin is up there with them.
16:33 10 Jan 20
always dependable quality service!
20:41 09 Jan 20
very knowledgeable, courteous
17:23 09 Jan 20
Dave was great to work with. He helped me understand the issue, demonstrating lots of technical know-how. THANK YOU DAVE !!!
01:30 09 Jan 20
Excellent company. Couldn't be happier. Had some issues with the boiler and called them up to see when someone can come out. Andrea heard my issue and immediately contacted service to get someone out asap. No more than two hours after hanging up the phone their service tech, Ed, was at my front door. He quickly determined my problem and explained everything in detail so that my fiance could understand. By the end of the night my furnace was working better than ever. Ed also gave me a few ideas on how to upgrade my system for it to work more efficent than it already is. Would reccomend sippen to anyone and will be asking for Ed everytime.
21:07 08 Jan 20
Had my fuel tank configuration repiped today by Sippin. The mechanics did an excellent job. Thank you Sippin!
02:35 08 Jan 20
Knowledgeable, efficient, timely and pleasant team. Couldn't ask for more.
22:09 07 Jan 20
Thank you to the staff at Sippin. We have been with you for over 20 years and that was a good choice on my family's part. I would like to extend a special thanks to Justin in customer service. while I was on the phone Justin contacted the service department and the appointment was scheduled for 2:00 PM. Justin was a pleasure to converse with. Please tell her thank you from us.This is our first service call in many years. We received a notification when the technician was on the way, his name and a photo. WOW, that was tremendous. When Rich arrived he was cordial, polite and professional. The problem was identified and repaired quickly.Please let Justin and Rich that you both did a great job.Happy Holidays to the Sippin Team! Merry Christmas
16:22 05 Jan 20
Our household is extremely grateful to the professional, expeditious, and truly caring people at Sippins Energy Products. If there is a situation...they are there 24-7 for your help; we simply can't thank you enough. Looking forward to a long term relationship filled with tremendous support and knowledge!
Ernest Hutchinson IV
16:04 05 Jan 20
Sippin was speedy and really helpful. My thermostat was malfunctioning. An hour later all was fixed and the house was nice and toasty. Thanks Sippin!
22:38 04 Jan 20
Sippen is wonderful. Said the service person Bryn was professional and great to deal with. He was so happy
03:57 04 Jan 20
This was our 4th call in 3 weeks. We had an annual tune up on 12/10/19. Then we called a heat issue,12/17/19, where the heat would not raise above 69 degrees. Service man came and said there was no issue. Then a few days later,12/20/19 make the same call on the heat issue. That service man said that there was an air pocket in the new circulator and that was what was causing the issue. Then we had a service call yesterday 1/2/20 with water on the floor under the burner. and dripping from the top of the furnace. It turns out that the new gasket to the new circulator has a crimp in it and the more it heated up the more was went to the floor. This service person replaced gasket an circulator. My husband asked the tech to please go over the unit with a fine toothcomb as we didn't want have to place anymore calls. As it turned out he replaced a "balloon" that looked worn. The last tech deserved a 5 Star as well as the one on 12/20.So disappointed!
19:44 03 Jan 20
Have been a customer for 17 years, I have been consistently happy with service and customer support all this time. If you are looking for a company, give these guys a look and check them out - chances are you will be as happy with them as I am.
18:24 27 Dec 19
He showed up on time. Was neat, did the work satisfacturily , what more can you ask of the service??
23:49 23 Dec 19
Great customer service. Knowlegeable service staff.
12:29 21 Dec 19
polite & professional
18:25 20 Dec 19
Two of the most professional and courteous men I have ever met. Kudos. You're lucky to have them on the Sippin team! Deb Henry
22:15 19 Dec 19
fast response, fixed problem
22:06 19 Dec 19
16:31 19 Dec 19
Sippin does not call you to remind you about your "furnace service" that ispart of the paid yearly service agreement. That's your problem. No call - no service.
17:23 15 Dec 19
Arrived on time and service completed in a timely manner. A 16 year customer.
23:13 14 Dec 19
Great service! Quick response, instant fix, very personable technician. Service couldn't have been any better!
23:47 13 Dec 19
Arrived right on time. Very professional. Good job. Left area spotless. Troubleshot system and fixed the problem. Impressive work.
19:31 13 Dec 19
Dave and Seth were very kind, clean, respectful, and quick to solve our zone valve issue. Thank you!
17:39 13 Dec 19
Great customer service! Everyone we have spoken to at Sippin has been very friendly and so helpful. We don't have the best credit but Sippin worked with us to get us service. You can tell that they strive to make the customer's experience better. (And no, I don't work there!)
16:48 12 Dec 19
Great job as usual. Very professional and quick. Showed up right on time.
12:04 12 Dec 19
Courteous, polite, did what I asked, very satisfied.
19:26 11 Dec 19
Regular service call but they were prompt and on time. My wife did not need to wait around all day. The email alert to advise they are on the way with the technician is a nice touch.
15:12 11 Dec 19
Prompt and efficient service as usual! We've been with Sippin for 7 years and never had a bad experience.
00:54 11 Dec 19
Bryan Vega was the technician who serviced both my water heater and furnace. He arrived promptly and explained in detail every aspect of the service he was performing. Bryan was very congenial and informative. I certainly appreciate the professionalism that Bryan displayed while servicing my furnace and water heater. Thank you, Bryan!
20:59 10 Dec 19
great tech, found the problem right away, repaired. had the liner replaced by another company didn't do as fantastic job Rich did. probably should of checked there work out before they left. Rich did a excellent job,very clean too
18:29 10 Dec 19
I cannot believe that your company failed to deliver fuel in a timely basis resulting in the temperature in my home going down to 55 degrees - thank God I had a woodstove and propane stove to help heat my house.Your technician was very prompt and quick to resolve the problem. I hope this never happens again.Dr. Pellegrino
03:44 10 Dec 19
Fast response to oil fuel smell in house. Very positive technician diagnosed the issue. Repaired!
23:59 09 Dec 19
Got my heat running again, great job!
22:05 07 Dec 19
No problem with Rich:Professional, friendly, neat, left area clean. But:Sippin should have let me know that they were running late.Arrived a 1/2 after the 1-4 window.
18:37 07 Dec 19
Very well done!
22:21 06 Dec 19
very polite and professional - and discovered a gas leak and saved our house! Thank you.
18:52 04 Dec 19
Efficient, knowledgeable techs, excellent service
16:03 04 Dec 19
I called Sippin with a problem. They were fast to get someone out on a service call in a snow storm no less. Problem was resolved quickly. Very happy with the results.
03:15 03 Dec 19
Joe and the crew were amazing; the installed boiler and hot water heater is like artwork! Cleaned up nicely. Would recommend them to anyone!
02:26 03 Dec 19
Dave has been here before and is great.
19:34 02 Dec 19
On time. Efficient. Professional. Loved having a photo of the technician before hand..
11:24 02 Dec 19
Jon called to let me know he was on his way to my house. When he arrived we discussed A few concerns that I had regarding the service of my furnace (Jon answered all of my Questions with great knowledge to my satisfaction).
07:30 02 Dec 19
Thank you so much for coming out so quickly when I called today. Heat is coming up now and you certainly made my day. Can't praise you enough.
18:11 30 Nov 19
13:42 30 Nov 19
Bryan Vega was great!
Linda Dale Mulholland
18:00 29 Nov 19
After having a new oil tank installed about a month ago, i noticed a small spot under the tank. At my first delivery, the driver initiated a service call to investigate. Within 90 minutes, a technician arrived and informed me that there was a connection issue at the fill pipe. He cleaned the basement floor and initiated a service order. The next day a technician arrived. He corrected the issue and closed the service order. Both technicians were very polite and professional. They explained exactly what the problem was and what needed to be done. The repair was completed quickly and neatly.Kudos to both Technicians. Richard Spillane
22:48 26 Nov 19
New Customer for heating oil. Needed service to hot water circulator. Service was excellent. One happy new customer to Sippin.
19:40 26 Nov 19
Chris and his partner were professional, friendly, diagnosed the problem and replaced the faulty parts in a timely manner. They showed me what was done and how the new part works. Service could not have been better!
03:10 26 Nov 19
Great service! Highly Recommended! David Haug was very professional & prompt!
00:57 23 Nov 19
Ed provided information we needed to make decisions regarding our hot water.
17:15 22 Nov 19
Great and quick work on maintaining my furnace. Great company that does email/text you on when their employees will show up and who they are.
16:27 22 Nov 19
Great Customer Service
06:42 21 Nov 19
Serviceman was very polite and the job was completed professionally
23:48 20 Nov 19
Arrived in the middle of the window and solved the problem right away.
14:09 20 Nov 19
Heat would not turn on. Sippin came to fix it within a few hours. Yay!
12:25 20 Nov 19
For $515, you should throw in a cheap air filter. I do not provide my own air filter when my car is being serviced.
17:40 19 Nov 19
Great customer service experience. Representative came right to the point, reviewed my account and gave me the best price possible, updated my account and I'm set for another year. Thank you!
13:53 19 Nov 19
Great service and on schedule.
22:05 18 Nov 19
The technician was very courteous and competent. He spent a significant amount of time doing the yearly service. He also explained what he was doing and why. Very good experience.
20:33 18 Nov 19
I have only been with Sipping for a few weeks, but their technicians and their staff have been very helpful with my propane needs. I specifically worked with Ryan who was respectful, knowledgeable, and was able to sell me on a service you offer without making me feel pressured to do so. He spent plenty of time explaining what options I had as well as helping me understand what would be best for the long term. Thanks to Ryan I will be sure to suggest Sippin to friends and family going forward and I look forward to working with Sippin going forward.
20:20 18 Nov 19
YOur service man, Chris Page is as good as they get. Thanks for such a quick response and for getting us going again.
19:03 18 Nov 19
Chris arrived on time, did his work in a timely fashion and left the work area neat. He was personable and explained what he thought about our furnace.
23:36 15 Nov 19
Hi Gary,I have been dealing with Maureen from customer service for some time now regarding my previous oil budget and service, replacement water heaters and just recently the conversion from oil to gas. We have been Sippin customers for over 10 plus years now and Maureen is an exceptional customer service person. I don’t live in CT so it is very challenging to have work done at my house in Shelton. I can call Maureen with any questions or to arrange for service. She has a caring approach and she is a true professional. Please accept my gratitude towards her and your service crew for their always speedy and efficient services. Excellent customer service really means a lot especially when dealing with issues from another state. Thank You,Eileen
21:12 15 Nov 19
I’ve been a customer of Sippin for 6yrs and I’ve been dealing with Andrea since day one. She is always pleasant, informative and super helpful. Andrea is the main reason I continue my business with Sippin I know I could probably save $$ if I shop around but Andrea makes it not worth the time to.
02:54 14 Nov 19
Jon did a great job on the repair - quick, efficient and clean !
21:42 13 Nov 19
So many years ago I booked on with Sippin to get biofuel. Little did I know the bonus I got with a friendly, professional and helpful staff! Hands down, Sippin Energy surpasses all others in service and competence.
01:16 18 Sep 19
Chris Page was awesome very informative very friendly very professional I would recommend him always!
20:20 12 Sep 19
Very impressed with the knowledge, reliability and thoroughness of every Sippin associate we have hired during the last 25 years in which we have used them.
14:18 08 Jul 19
Quick and efficient service!
17:42 01 Jul 19
I had a burner problem and called Sippin, my service provider, at about 11:00 AM on Friday. They were able to provide a service call at 2:00 PM and the problem was fixed by 3:00 PM. Exceeded my expectations. Service tech was polite and efficient.
22:57 11 Apr 19
Very friendly knowledgeable and helpful staff, Rich the engineer very happy to show us and talk to us about how the furnace worked.