High QualityUltraBio4®Heating Fuel, Propane & HVAC Since 1919
Sippin Energy Products provides the very best Bio-heating fuel, propane, and heating and cooling products in Southwestern Connecticut. Please take time to browse through our website and see why we have been exceeding expectations since 1919
Sippin Energy Products employs the most talented service technicians and delivery personnel in the industry. We also have a group of dedicated managers and customer care agents who will make sure your experience with Sippin Energy is worth 5 stars. This is the reason we are now the highest-rated (By Google) full-service energy company in Connecticut!
Also, in case you were wondering…We post ALL customer reviews, the good, the bad and the ugly. If our products and services ever fall short of expectations, you will see our efforts to make it right for our customer.
If anyone is wondering why I gave them 4 stars when they had to come back 4 times for the same problem....it's because I looked it up on the web and there could be 10 reasons why the heat goes off and needs to be reset. Hopefully this is the last visit. They are responsive and I will admit that my patience was at an end when I woke at 3:30 a.m. to a freezing house again, but they came in reasonable time, and sent 2 technicians this time. Fingers crossed.............UPDATE: heat on but the oil tank was clanking REALLY loud. #5 visit was to replace wire tubes and do a yearly tune up of furnace. Visit #6 was because I heard a strange buzzing from the metal box on the furnace. Was replaced. The service is wonderful but I don't know whether the technicians are incompetent or the furnace is just falling apart; it's not that old but people tell me they don't last like they used to.All these visits were in a short time frame. I'm definitely frazzled but at least I NEVER got a hassle when I called for help.
23:07 09 Apr 21
Sippin recently installed a full house generator. We are very satisfied with their service. They are very professional and adhere to all COVID guidelines. Excellent work!
15:42 09 Apr 21
Great service and fast as always !!!!
15:13 09 Apr 21
12:59 09 Apr 21
Sippin is great to work with! I would highly recommend them to install your AC system and as your Oil Company.
11:13 09 Apr 21
Sippin service is usually impeccable and I have never had any sort of issues until my last service. I was not home during the service but my significant other was. The two issue that came up were as follows, Tech was on the phone for an extended amount of time swearing profusely loudly enough to be heard from the main level of the house. A little bit of an issue when working from home and conducting conference calls. And secondly Our washer and dryer are directly across from our furnace so when I returned home I noticed that the top of our dryer was dirty with black soot and covered in scratches as if it was being used as a table. In short, the lack of professionalism seen during our service call was disappointing.**UPDATE**The Sippin team contacted me via email and by phone shortly after posting my review. I spoke with Eric Sippin who was genuinely concerned about my experience. Eric addressed the issue professionally and issued a credit even though he did not have to. I will continue to support Sippin and I thank them for their excellent customer service.
01:22 09 Apr 21
Sippin Energy has been servicing my home for over 50 years. They have always been all about the highest quality products and outstanding customer service.
20:22 08 Apr 21
Came quickly, did good job and fixed problem.
13:59 08 Apr 21
Chris and his partner were professional, friendly, diagnosed the problem and replaced the faulty parts in a timely manner. They showed me what was done and how the new part works. Service could not have been better!
14:06 07 Apr 21
The guys from Sippin just installed a new 500 gallon propane tank, buried in our side yard. After hitting a couple of unexpected dry-wells, they got everything sorted and looking good.
19:56 05 Apr 21
My furnace went off in the wee hours of this Sunday morning. I called and got prompt attention with Bill coming to save the day. He was incredibly knowledgeable about all my questions concerning my heating and cooling needs not to mention immediately diagnosing my problem and fixing it. He is an exemplary employee.
16:00 05 Apr 21
We appreciated the Cover-19 precautions
21:42 02 Apr 21
Very professional, friendly and knowledgeable. Please with the great service Sippin offers and maintains.
16:29 02 Apr 21
Damon was fantastic, polite and fixed our heating issue quickly. Great service. Thank you
20:53 31 Mar 21
Excellent customer service
19:19 31 Mar 21
Got the job done cleanly and efficiently. Seems like service tech went above and beyond. Helped identify source of a leak at my circulator.
23:07 29 Mar 21
Hi. First of all let me say that we're big fans of Sippin and recommend them to all our friends and family. And, I was a remodeling contractor for over 35 years so I wrote the book on messing up at customers homes. And, I was not here when your fellow came to do the yearly service.Here are the issues:He left a small mess of oily, granular sand on the floor and tops of the washer and dryer. ( We just got newly cleaned rugs so I was a little concerned. I vacuumed it up.Two, he told my wife that there was no obvious replacement air for the burner and guessed that it must come from the open ceiling and that we should leave the oil furnace room door ajar so there aren't any burner problems.Here's the issue, there's a 4" rigid pipe going to an outside vent for the replacement air in plain sight ! I don't blame him, or my wife, for not knowing about replacement air. He should have received the appropriate training and, obviously, did not.Everything else about the service call was perfect and we continue to be faithful customers.
20:57 29 Mar 21
Annual tune up on my boiler was performed. Technician arrived quickly and was very professional, work completed successfully.
20:47 29 Mar 21
Justin was very pleasant and knowledgeable & really tried to help me make the best decision about my problem. He’s supposed to be setting up a visitor call on Monday.
12:23 27 Mar 21
Sippin responded with 15 minutes of my call and fixed our issue with 20 minutes professionally and safely. We definitely recommend Sippin for oil supply and maintenance.
13:17 26 Mar 21
Sippin was fast, friendly, and knowledgeable.
23:54 25 Mar 21
Service representative communicated thoroughly and timely about arrival and expectations. Great service! Very professional!
22:09 25 Mar 21
I am really satisfied with the job that was done my boiler hasn't run this good in years
19:08 23 Mar 21
Sippin was great, they sent me an email reminding me I was due for my annual tune up. Will W. came within the time frame, I was sent a text & email with his picture which is great for safety. He did the tune up in a timely manner, was polite & answered all my questions. I will continue to use Sippin for my oil & related needs.
17:46 23 Mar 21
SIMPLY THE BEST!HONESTLY....
15:57 23 Mar 21
Suggested holding off replacing furnace coil until spring, and consider replacing furnace at that time.
12:09 23 Mar 21
Propane tanks and lines installed for generator. Very pleased with quality of work
18:25 22 Mar 21
I called later in the afternoon for urgent service due to Leakng Zone Valve . David Seger arrived within an hour and replaced the leaking part quickly he then followed up by purging the air from the system to ensure the heating system was completely repaired and ready for the winter .
23:58 20 Mar 21
Mark is fantastic!
21:03 19 Mar 21
On time and did a fantastic job !
14:20 19 Mar 21
I am continually impressed with Sippin's expertise and professional staff!
16:14 18 Mar 21
Installed new Hot Water heater and oil burner. Used my basement entrance to carry up and down a steep hill. Great job and cleanup.
16:27 16 Mar 21
Jon Kazmercyk came promptly for an emergency service call. He diagnosed the issues and fixed them swiftly. Highly recommend!
01:30 16 Mar 21
What was just supposed to be a tune up, Dave and Bryan found a number issues with my heating system and didn’t hesitate to get right in fixing them. They replaced approximately 5 parts and my system looks and performs as good as new. Btw it was all covered under the service plan. Thanks Sippin for your great service team.
20:49 12 Mar 21
The Sipping technician that serviced our heating system was courteous and professional. Thank you Will!
16:56 11 Mar 21
Very timely and polite!
15:39 11 Mar 21
Installation of new Roth tank went smoothly. The results were very good.. But in order to fire the burner to bleed the line they turned up the thermostat for the water heater all the way but forgot to reset it unbeknownst to me . The next morning we woke up to 59 degrees because the zone control has the water heater as the top priority. A call to emergency service was necessary and a technician was dispatched in a reasonable time. He quickly diagnosed the problem and with a twist of the thermostat the problem was fixed. Overall it was a satisfactory job at a reasonable price.
15:09 11 Mar 21
Always reliable and always done right.
14:37 11 Mar 21
Your serviceman today was a great guy and very friendly and professional. In fact, I really like the e-mail and text confirmations of when the technician was coming out and the phone call the night before. Well done Sippin .... Thank you!
14:37 11 Mar 21
Ductless unit stopped generating heat. All fixed. Great job!
19:03 09 Mar 21
Very efficient and quickly solved the problem
19:19 07 Mar 21
Professional serviceThorough and courteous. So different from other provider which is why we switched.Can’t say enough good things.
15:47 07 Mar 21
Service men arrived promptly, performed the necessary repairs and tested the system to verify that it was working properly. Good Job!
23:55 04 Mar 21
Every time I call to schedule a service appointment, they are very accommodating and helpful.
21:58 04 Mar 21
Excellent service. Prompt, courteous, personable and knowledgeable! Replaced my water heater and cleaned the furnace!
18:23 03 Mar 21
Tech arrived early for appt!!Outstanding!
17:10 02 Mar 21
$105 for a gremlin removal, that they insisted on coming out to remove, which I could have easily removed myself.Updated 3/1/2021: I spoke with Eric, who investigated and updated Sippin’s policy as a result of this review. I think this is the right thing to do, especially during this pandemic. I applaud this decision and look forward to doing business with Sippin in the future.
23:27 01 Mar 21
We've been working with Sippin for several years -- and have always been very satisfied with the customer service, boiler service and oil delivery contract programs. Highly-recommended.
22:18 01 Mar 21
Everyone I deal with at Sippin is always very professional. I appreciate the fact that they take customer service and retention very seriously. I would highly recommend them and would never consider looking for an alternative energy company.
21:25 01 Mar 21
Sippin's expert technicians make the toughest fixes routine. They take care of their customers.
20:11 01 Mar 21
Thanks Sippin for an appreciated visit! Will took care of our problem so quickly. He was responsive and communicated what the problem was clearly. Professional and efficient 🙂
01:53 27 Feb 21
Service is very good and tech personvery knowledgeable & professional
17:54 25 Feb 21
The technicians are very good. Great communication, timely arrival. They made sure to inform me of the problem and resolution.
16:24 25 Feb 21
Our heat went off in the evening in frigid temps, and I made an emergency call the Sippin. Within 10 minutes, Justin, the tech, called and within 30 minutes he was at the house. Within minutes, he diagnosed and fixed the problem. And he was incredibly good-natured about being bothered at 9pm at night!
14:36 25 Feb 21
They added a mobile oil tank monitoring system. They told me who was coming (Mike Beers) and emailed me his photo, so I had comfort letting him into my home. He explained things about my system in my new home. Mike was knowledgeable and professional and explained several things I didn’t know about my heating system. He also offered to look at the Propane tank and made recommendations for someone in his company to come and look at it and I would definitely consider using them for my generator.
14:01 25 Feb 21
An oil tank monitor was not working correctly. Sippin identified the issue remotely, called me to schedule an inspection/repair. They sent a text message with tech's ID and photo 30 minutes prior to arrival, arrived with in the stipulated window and replaced the device. They met and exceeded my expectations.
23:42 24 Feb 21
Jeff was great, very professional, on time and got the work done quickly.
14:35 24 Feb 21
The staff at Sippen and the repair men are always professional and know give good advice about heating and air conditioning.
01:35 24 Feb 21
Set up for home generator. They were professional, hardworking and very helpful in answering all the questions we had.