High QualityUltraBio4®Heating Fuel, Propane & HVAC Since 1919
Sippin Energy Products provides the very best Bio-heating fuel, propane, and heating and cooling products in Southwestern Connecticut. Please take time to browse through our website and see why we have been exceeding expectations since 1919
Sippin Energy Products employs the most talented service technicians and delivery personnel in the industry. We also have a group of dedicated managers and customer care agents who will make sure your experience with Sippin Energy is worth 5 stars. This is the reason we are now the highest-rated (By Google) full-service energy company in Connecticut!
Also, in case you were wondering…We post ALL customer reviews, the good, the bad and the ugly. If our products and services ever fall short of expectations, you will see our efforts to make it right for our customer.
Great service! Friendly staff! Mark was a pleasure to talk to!
02:01 12 May 21
Great service and fast as always !!!!
15:35 11 May 21
Sippin Energy has been servicing my home for over 50 years. They have always been all about the highest quality products and outstanding customer service.
22:10 10 May 21
Dave was great to work with. He determined a poorly placed screw in a vent was preventing the louvre from opening completely which should help get more are flow to one zone.. He also replaced a very old thermostat which had a mind of it's own. Even when it was manually turned "off" it would still blast heat when not needed. Dave was on time, knowledgeable, explained things well, offered options when I had questions about the thermostat types.... All in all, a great service call.
19:12 10 May 21
Excellent response time by a knowledgeable tech.
15:22 08 May 21
Installed monitor for heating oil. Mark was very professional and even made me aware of a possible problem. Great guy
18:57 07 May 21
Very knowledgable and professional service. Prices are very competitive and they are always on time.
16:38 07 May 21
I recently had a new oil tank and Kinectics 2000 system installed.We needed a new heating system, Sippin gave us a few different options. Once I read up on the Kinectics, we decided to spend a little extra and go for it. We definitely made the correct choice.The workmanship and professionalism of the Sippin technicians was spot on. The techs arrived early and replaced oil tank and installed new system. They had everything completed by 4:30 and my basement was left cleaner than when they arrived.The Kinectics 2000 is very quite, We use to hear the old one kick in since it is under our living room. We don't even hear the new one turn on.Sippin never disappoints, we have used them for the last 15 years.I had them install a new gas system at my daughters house along with a service contract at my sons.I highly recommend Sippin and the Kinectis system!
13:55 07 May 21
Very considerate and careful installation of our air conditioning!
18:02 05 May 21
Service is very good and tech personvery knowledgeable & professional
15:52 05 May 21
Quick response and quick repair. Can't say enough positive things about Sippin. They never let us down
15:55 03 May 21
Prompt efficient Service!
16:46 01 May 21
I have been trying to have them install propane tanks to fuel my generator for the last three months. At first they failed to deliver them due to too much snow near my property. After the snow melted they claimed that there was a shortage of tanks and I had to wait till the end of March. Then they claimed that there is no longer a shortage but they had recommended the wrong type of tanks. I finally agreed to have them install a underground tank and have been getting a run around to arrange that.... very frustrating.
17:56 30 Apr 21
I renewed my price plan for 2021-22 with Maureen. She acknowledged my value as a 22 year customer and treated me as such.
13:14 30 Apr 21
Quick service and very professional.
17:35 29 Apr 21
Installed new Hot Water heater and oil burner. Used my basement entrance to carry up and down a steep hill. Great job and cleanup.Following an issue after a tuneup, Bryan came out and showed me what the cause of our soot smell was and did a quick fix on the unit. Much appreciated.
22:54 27 Apr 21
Technician came out within an hour of my No Heat call and did a great job of getting the heating system back online! Very professional and had some helpful tips to avoid future problems.
13:45 27 Apr 21
Basically and usually wonderful.
20:30 23 Apr 21
Excellent service call.
05:21 22 Apr 21
Sippin staff, Justin Dooley is very pleasant and knowledgeable. The response time,service and overall experience were outstanding.
19:19 21 Apr 21
We have always been able to rely on Sippin to help no matter what time we have called them. They have been willing to work with us and resolve any issue or problem. Their staff has always been great from the office staff to the technicians to have come to our house.
jean c dawe
18:43 19 Apr 21
Some 10 years ago I had 2 other companies try to fix my boiler and they were both unsuccessful. One said that they could not keep coming to try and fix it (they did not get paid). I called Sippin Energy and the Sippin technician spent several hours there to find the problem and remained there through several thermostat calls for heat to ensure it was fixed. I switched my account to Sippin Energy and have never looked back or had another problem that was not immediately resolved. Thank you Sippins
10:50 19 Apr 21
Had a water leak associated with my boiler. One call to Sippin had a technician at my house shortly. Technician diagnosed problem and repaired and made sure everything was working properly before leaving. Very professional.
20:21 16 Apr 21
I've had Sippin in twice to repair an issue with my furnace this week. We thought we had resolved it the first time (excellent service from John Kaz) but when I turned on a different zone the problem reoccurred. Jeff Sutay came out tonight after business hours and took his time to troubleshoot the situation when it at first didn’t occur while he was here. He found the problem and replaced 3 parts which were all covered by my service contract! Thanks Sippin and John and Jeff!
01:29 16 Apr 21
Outstanding - professional courteous , prompt effective. Could not ask for better experience !I wish all business engagements I have were half as good as this one.
22:27 15 Apr 21
Excellent service! From call to completion less then 2 hours! Thank you Jon for making my day much easier!
23:01 13 Apr 21
SIMPLY THE BEST!HONESTLY....
21:23 13 Apr 21
The technician was knowledgeable and completed his work in a timely fashion. He was personable, professional and observed COVID protocols while on site.
16:05 13 Apr 21
I have to say, the employees at Sippin are very professional and must be valued highly by their employer because it shows in the attention they give their customer, even if the customer is not yet a full on board customer. My family and I are thankful to Joe Rajcula for his e-mail and phone response to our problem with our boiler on a Sunday. He immediately jumped into action to help us; considering we didn't have a contract with the company yet. Their tech, Seth, was extremely professional, answered any questions we had and made sure to walk us through what he was repairing. It was nice to see a fellow young person with great work ethics. This morning their customer service team called to thank us for the business and Art walked us through their service contract, all reasonable. They have a customer in us for life!
17:25 12 Apr 21
If anyone is wondering why I gave them 4 stars when they had to come back 4 times for the same problem....it's because I looked it up on the web and there could be 10 reasons why the heat goes off and needs to be reset. Hopefully this is the last visit. They are responsive and I will admit that my patience was at an end when I woke at 3:30 a.m. to a freezing house again, but they came in reasonable time, and sent 2 technicians this time. Fingers crossed.............UPDATE: heat on but the oil tank was clanking REALLY loud. #5 visit was to replace wire tubes and do a yearly tune up of furnace. Visit #6 was because I heard a strange buzzing from the metal box on the furnace. Was replaced. The service is wonderful but I don't know whether the technicians are incompetent or the furnace is just falling apart; it's not that old but people tell me they don't last like they used to.All these visits were in a short time frame. I'm definitely frazzled but at least I NEVER got a hassle when I called for help.
23:07 09 Apr 21
Sippin recently installed a full house generator. We are very satisfied with their service. They are very professional and adhere to all COVID guidelines. Excellent work!
15:42 09 Apr 21
12:59 09 Apr 21
Sippin is great to work with! I would highly recommend them to install your AC system and as your Oil Company.
11:13 09 Apr 21
Sippin service is usually impeccable and I have never had any sort of issues until my last service. I was not home during the service but my significant other was. The two issue that came up were as follows, Tech was on the phone for an extended amount of time swearing profusely loudly enough to be heard from the main level of the house. A little bit of an issue when working from home and conducting conference calls. And secondly Our washer and dryer are directly across from our furnace so when I returned home I noticed that the top of our dryer was dirty with black soot and covered in scratches as if it was being used as a table. In short, the lack of professionalism seen during our service call was disappointing.**UPDATE**The Sippin team contacted me via email and by phone shortly after posting my review. I spoke with Eric Sippin who was genuinely concerned about my experience. Eric addressed the issue professionally and issued a credit even though he did not have to. I will continue to support Sippin and I thank them for their excellent customer service.
01:22 09 Apr 21
Came quickly, did good job and fixed problem.
13:59 08 Apr 21
The guys from Sippin just installed a new 500 gallon propane tank, buried in our side yard. After hitting a couple of unexpected dry-wells, they got everything sorted and looking good.
19:56 05 Apr 21
My furnace went off in the wee hours of this Sunday morning. I called and got prompt attention with Bill coming to save the day. He was incredibly knowledgeable about all my questions concerning my heating and cooling needs not to mention immediately diagnosing my problem and fixing it. He is an exemplary employee.
16:00 05 Apr 21
We appreciated the Cover-19 precautions
21:42 02 Apr 21
Very professional, friendly and knowledgeable. Please with the great service Sippin offers and maintains.
16:29 02 Apr 21
Damon was fantastic, polite and fixed our heating issue quickly. Great service. Thank you
20:53 31 Mar 21
Excellent customer service
19:19 31 Mar 21
Got the job done cleanly and efficiently. Seems like service tech went above and beyond. Helped identify source of a leak at my circulator.
23:07 29 Mar 21
Hi. First of all let me say that we're big fans of Sippin and recommend them to all our friends and family. And, I was a remodeling contractor for over 35 years so I wrote the book on messing up at customers homes. And, I was not here when your fellow came to do the yearly service.Here are the issues:He left a small mess of oily, granular sand on the floor and tops of the washer and dryer. ( We just got newly cleaned rugs so I was a little concerned. I vacuumed it up.Two, he told my wife that there was no obvious replacement air for the burner and guessed that it must come from the open ceiling and that we should leave the oil furnace room door ajar so there aren't any burner problems.Here's the issue, there's a 4" rigid pipe going to an outside vent for the replacement air in plain sight ! I don't blame him, or my wife, for not knowing about replacement air. He should have received the appropriate training and, obviously, did not.Everything else about the service call was perfect and we continue to be faithful customers.
20:57 29 Mar 21
Annual tune up on my boiler was performed. Technician arrived quickly and was very professional, work completed successfully.
20:47 29 Mar 21
Justin was very pleasant and knowledgeable & really tried to help me make the best decision about my problem. He’s supposed to be setting up a visitor call on Monday.
12:23 27 Mar 21
Sippin responded with 15 minutes of my call and fixed our issue with 20 minutes professionally and safely. We definitely recommend Sippin for oil supply and maintenance.
13:17 26 Mar 21
Sippin was fast, friendly, and knowledgeable.
23:54 25 Mar 21
Service representative communicated thoroughly and timely about arrival and expectations. Great service! Very professional!
22:09 25 Mar 21
I am really satisfied with the job that was done my boiler hasn't run this good in years
19:08 23 Mar 21
Sippin was great, they sent me an email reminding me I was due for my annual tune up. Will W. came within the time frame, I was sent a text & email with his picture which is great for safety. He did the tune up in a timely manner, was polite & answered all my questions. I will continue to use Sippin for my oil & related needs.
17:46 23 Mar 21
Suggested holding off replacing furnace coil until spring, and consider replacing furnace at that time.
12:09 23 Mar 21
Propane tanks and lines installed for generator. Very pleased with quality of work
18:25 22 Mar 21
I called later in the afternoon for urgent service due to Leakng Zone Valve . David Seger arrived within an hour and replaced the leaking part quickly he then followed up by purging the air from the system to ensure the heating system was completely repaired and ready for the winter .
23:58 20 Mar 21
Mark is fantastic!
21:03 19 Mar 21
On time and did a fantastic job !
14:20 19 Mar 21
I am continually impressed with Sippin's expertise and professional staff!