Sippin Energy Products provides high-quality bio heating fuel delivery, propane fuel delivery, as well is a wide scope of HVAC sales, installation and aftercare service to the town of Southbury Connecticut. Sippin Energy Products has served southwestern Connecticut since 1919 with the highest quality products and services available. We are A+ rated by the Better Business Bureau and offer the very best value in the energy business. We also offer high quality Bio-Heating Fuels as well as propane delivery and service.
Please take some time to read some of the customer reviews on this page to see how our staff takes pride in the products and services that we provide. Our reviews are up-to-date and unfiltered from Sippin Energy customers in your local town.
Local Reviews
for Southbury, CT
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and loyalty. Customers consistently express appreciation for the company's professionalism, responsiveness, and technical expertise. A dominant theme is the speed and efficiency of service, with multiple reviewers highlighting quick response times, same-day repairs, and technicians arriving within minutes or hours of initial contact. The technical staff receives particular praise for being knowledgeable, thorough, and taking time to explain issues clearly to customers. Friendliness and courtesy emerge as recurring positive attributes, with customers describing technicians as pleasant, professional, and communicative. The company's customer service approach is frequently commended, especially their ability to handle urgent situations—including emergencies during extreme weather and issues arising while customers were away. Long-term customers express continued confidence in the company, citing reliability and consistent quality as reasons for their ongoing business relationship. New customers report feeling welcomed and treated with care from their first interaction. The annual service contracts and maintenance programs are viewed favorably, with customers appreciating both the quality of routine check-ups and the value provided during unexpected repairs. Overall, the reviews convey a tone of trust, satisfaction, and genuine appreciation for a service provider that consistently meets and exceeds expectations.
Nice to deal with professionals
HOWARD - Southbury, CT 06488
The team arrived on time, protected the floors, explained the process of replacing the water heater, warned that the water would be out for a couple hours, then got to work. It's so nice to have hot water again!
Excellent Service
JASON - Southbury, CT 06488
With an unexpected No Heat on a Saturday morning, Abe was at my house in 45 minutes and within an hour, the heat was back on. Thank you for your prompt response and efficient service.
Fast and Fixed
MICHAEL - Southbury, CT 06488
Frank arrived quickly and diagnosed the problem and fixed it within 20 min!
Excellent
PAUL - Southbury, CT 06488
Job well done
Excellent Service!
Bob - Southbury, CT 06488
Frank and Louis were professional in their introduction and throughout the service. Provided me with insight into my boiler and its inner workings. This is the second\third time this team has been to my house and every interaction was friendly and informative.
Annual service
TWO Foundations - Southbury, CT 06488
My communications with the office staff has always been excellent. Although I am not present during the site service, the technician always leaves the work area clean
Exceptional service!
KATHLEEN - Southbury, CT 06488
Dan, the technician arrived as scheduled. He immediately went to work and discovered the problem. He explained exactly what happened and corrected the issue. I was most pleased with his work.
Problematic...again
DAN - Southbury, CT 06488
Brandon was professional and nice when he came to provide our annual service of our Buderis boiler, however this is literally the 3RD TIME, that we have had a service on this boiler by Sippin only to have the tech leave and hours later, we realize we have no heat. You can check our records, but something is way wrong. i understand Buderis is a quality product but is challenging for some techs, but I had to yet again cancel plans to wait around for the tech to come and get me up and running. I don't understand how this can keep happening? Or why your techs don't wait around long enough to ensure proper operation after they service it. Adam the on call tech came quickly and did his best to troubleshoot the problem, and got it running, and I had to call him back as well as my heat didn't stay on. No one touched the boiler after your tech left on any of these occasions, so i would absolutely love to hear what Sippin thinks is going on and how they can make it right for us as your customer.
Great Service!
KATHLEEN - Southbury, CT 06488
My service technician Austin was fantastic. He answered my questions and explained everything so that I understood what service was going to be performed. He was very professional and kept me up-to-date on the work being performed and approximately how long it would take.
On time and informative
JANET - Southbury, CT 06488
waiting for manager to let us know what our gold contract will cover
Excellent
NANCY - Southbury, CT 06488
Perfect visit- came when scheduled- explained all clearly - polite- professional
Service is always prompt, complete and courteous.
PATRICK - Southbury, CT 06488
Great service
PHILIP - Southbury, CT 06488
Gteat technician
Excellent service, professional, clean job site
LISA - Southbury, CT 06488
Excellent service
JASON - Southbury, CT 06488
A++
Service
LORLENE - Southbury, CT 06488
Jeff was very courteous and professional . He saw the issue straight away and corrected it .
Great service!
NABETH - Southbury, CT 06488
The technician was excellent! Very thorough and knowledgeable. He did a great job!
Excellent service
LOUIS - Southbury, CT 06488
Great experience! Excellent work!
Excellent Service
KIMBERLY - Southbury, CT 06488
Timely and very thorough..
Annual Service
JANET - Southbury, CT 06488
Great Service and a real gentleman. Excellent knowledge of the total working heating system.
Service
KAREN - Southbury, CT 06488
Excellent service
ERIN - Southbury, CT 06488
Thank you for being so accommodating.
We always have great service for all our purchases from Sippin.
PATRICK - Southbury, CT 06488
Excellent service
LORLENE - Southbury, CT 06488
Abe and coworker were very professional and kind - solved the issue straight away . Thank you , thank you , thank you . Now I can rest at night knowing that everything is fixed .
Excellent service!
JONATHON - Southbury, CT 06488
Excellent Service and very knowledgeable
JASON - Southbury, CT 06488
An absolute pleasure to deal with. Fixed our problem before the heat wave !
Excellent service
CATHERINE - Southbury, CT 06488
I am very impressed with Sippin. I never had a qualified technician check out the system. He was so professional and knowledgeable. I also liked the fact that I received an email with his picture and appx arrival time.
Very good and fast
NICK - Southbury, CT 06488
Cooling service
NICK - Southbury, CT 06488
John was very thorough in identifying the issues we were dealing with. Thanks
We made the right call
HOWARD - Southbury, CT 06488
We were stumped. One zone in our house was overheating past the thermostat settings. Get a new thermostat? Call an electrician? Our plumber? Sippin? We called Sippin on an afternoon they were being bombarded with phone calls. They dispatched Jeff within an hour toward the end of the day. He quickly replaced the part and we slept comfortably for the first time in weeks. Many thanks!
Very helpful
JONATHON - Southbury, CT 06488
great service
BILL - Southbury, CT 06488
professional-on time-
Professional service
BILL - Southbury, CT 06488
Professional-courteous-knowledgeable-
Timely, freindly and efficient service
LARRY - Southbury, CT 06488
Had No Heat. Called Sippin and within 2 hours the service tech was at our door. Problem found in a matter of a few minutes and resolved. Mark was very efficient and professional. Great job.
No heat?!?! After tech there?
DAN - Southbury, CT 06488
This is the second time your techs have come and serviced our furnace only to have no heat minutes after he left.
Great service performed professionally!
ANNMARIE - Southbury, CT 06488
Lucas and Louis were very professional, friendly and provided details as needed. Appreciate the service these two provided and Sippin for keeping us up to date on their tech's progress to my home and the service details afterwards.
excellent
JANET - Southbury, CT 06488
Again Sippin is there for their customers. Great service with the safety of customers always first. Dan was great.
By far the best service ever, John really is a master at getting to the problem of the Burnham boiler and fixing the problem.
JANET - Southbury, CT 06488
By far the best service ever, John really is a master at getting to the problem of the Burnham boiler and fixing the problem.
JANET - Southbury, CT 06488
John is a real pro at solving problems. Sippin Oil Company is very lucky to have John as a tech. I am so pleased with the service from Sippin.
excellent service
JOSE - Southbury, CT 06488
good service
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