Sippin Energy Products provides high-quality bio heating fuel delivery, propane fuel delivery, as well is a wide scope of HVAC sales, installation and aftercare service to the town of Stratford Connecticut. Sippin Energy Products has served southwestern Connecticut since 1919 with the highest quality products and services available. We are A+ rated by the Better Business Bureau and offer the very best value in the energy business. We also offer high quality Bio-Heating Fuels as well as propane delivery and service.
Please take some time to read some of the customer reviews on this page to see how our staff takes pride in the products and services that we provide. Our reviews are up-to-date and unfiltered from Sippin Energy customers in your local town.
Local Reviews
for Stratford, CT
Customers say: The overall sentiment of the reviews is positive, with a slight inclination towards negative reviews. The positive reviews highlight the prompt and friendly service provided by the technicians, the annual tune-up process, the expertise and professionalism of the staff, the resolution of identified issues, and the overall satisfaction with the services. Negative reviews mainly focus on issues related to the heating system not being fixed after the technician's visit, pricing concerns, and communication regarding the technician's arrival time. However, the positive reviews outweigh the negative ones, indicating that the majority of customers are satisfied with the services provided by Sippin Energy.
Excellent
LETHA - Stratford, CT 06615
Job well done
Good
LETHA - Stratford, CT 06615
I am not sure if the problem is corrected. Service people were excellent
Excellent Service
MAURICE - Stratford, CT 06615
Two techs, both well informed on HVAC issues and particulars of the job. Demeanor and cooperativeness excellent per customer. Work done efficiently.
Great service
Hilary - Stratford, CT 06614
Mark was friendly, polite, on time and informative. Thank you
Excellent
RITA - Stratford, CT 06614
Excellent service thank you to sippin and chris
not sure I still have the same issue
LETHA - Stratford, CT 06615
Your service people were good however I still have the same problem that I have been complaining about for months Now they are telling me I need to spend more money and I am still making payment on this unit I did not have this problem before.
This service call should not have been necessary.
MICHAEL - Stratford, CT 06614
The tech, Dan, has been to our house before. Very friendly and knows what he is doing. Would rate his service very highly. The issue I have is: the monitor should probably never have been installed. For installation I had to make an appointment, block 4 hours. Wasn’t old that the monitor had a limited service life. Then you tell me it has to be removed, again, I have to make an appointment and block 4 hours. NOT very good customer service. The monitor goes from free to $48 a month?
Great Service
SAM - Stratford, CT 06614
Thank you for the excellent service, and plan coverage.
Too early
CHRISTOPHER - Stratford, CT 06615
Appt time was for 800AM-noon. Tech showed up at 715AM, earlier than we were ready.
Great Service
SAM - Stratford, CT 06614
Great service! 5 stars all day. Thank you Chris.
Thank you
HILARY - Stratford, CT 06614
Came on time, nice and professional. Things are running smoothly so far
A welcome change !
CINDY - Stratford, CT 06615
I became a customer last year and I have been very impressed with their service and professionalism.
Thank you
HILARY - Stratford, CT 06614
Abe came out quickly, in the middle of the night to help us out with a furnace problem. He fixed the immediate issue, and explained what was wrong and what was required next.
Great service
BRIAN - Stratford, CT 06614
Your technician was on time very informative and did a great job
Tech John showed up for my service earlier than expected which was fine and was very thorough, polite and quick and answered a couple of my questions
JOHN - Stratford, CT 06614
Thank You to Sippin Energy for Amazing Customer Service
CONSTANCE - Stratford, CT 06614
On behalf of Constance Susi family - . . . . . . . . . . Thank you to everyone at Sippin Energy who was involved in helping us on 09-24-2024. . . . . . . . . . . Thank you Maureen, Jessica, Stacey. . . . . . . . . . . Thank you to the 2 Technicians who met my brother Rick at our Mom's house. Sorry that I do not know their names. . . . . . . . . . . Appreciate the amazing customer service from everyone at Sippin Energy. . . . . . . . . . . Kindest regards. . . . . . . . . . . Steve Susi in Texas . . . . . . . . . .
Excellent service
PATRICK - Stratford, CT 06614
Jeff arrived and was very pleasant. He advised us that our water heater was wired incorrectly and we should have it fixed. Waiting on a call from Sippin
Your employees are outstanding. They are friendly and knowledgeable. This includes the person who takes my call, billing, sales (Bill) and your servic
LARRY - Stratford, CT 06614
Excellent
RITA - Stratford, CT 06614
Very good excelent
Great service and fast response with email.
JAMES - Stratford, CT 06614
Excellent customer care
RICHARD - Stratford, CT 06614
Very professional and knowledgeable. Handled my renewal with total compassion and in a non-rushed manner. She made sure I understood every aspect of the process. I give her an A++ rating. Rich W.
Excellent Customer Care
RICHARD - Stratford, CT 06614
The technician was very professional and made sure everything was functioning properly. He was polite and knowledgeable, he even made sure he cleaned up after he completed the task. Rich W.
Great service
BRIAN - Stratford, CT 06614
Thank You from Customer 3457290 for Invoice S292322
CONSTANCE - Stratford, CT 06614
Thank you for the very quick response and repair/replacement on the morning of May 17m 2024. Greatly appreciated.
Great service
LYNDA - Stratford, CT 06614
Great Service
CINDY - Stratford, CT 06615
I have only been with Sippin for one season and it will be repeated! I found them to be very organized, knowledgeable and friendly. I would recommend them without hesitation.
Very Good Service
MICHAEL - Stratford, CT 06614
Dan arrived on time as usual. He pays attention to how you describe your problem. This is a minor, yearly issue for our boiler, but he corrected it quickly. Leaves the furnace area clean, without any mess. Provides a clear description of the service performed.
Excellent service
JAMES - Stratford, CT 06615
Erin is great at her job
Oil Protection Price Plan Renewal
JOHN - Stratford, CT 06614
Service as it should be
LEE - Stratford, CT 06615
Abraham arrived on time and was very pleasant and efficient
Excellent service!
MRS Ronald Barber - Stratford, CT 06614
Will W has been servicing the furnace/boiler for the last few years and he’s very trustworthy and professional.
Quick and super helpful!
JOANNE - Stratford, CT 06614
Called due to a billing concern. Resolved quickly with very helpful and friendly assistance. Superior customer service! Thank you!
Impressive Trouble Shooting
KATHLEEN - Stratford, CT 06614
Luis took the time to troubleshoot the boiler issue and get to the bottom of the core of the issue. He resourcefully had the needed replacement part in his truck, and fixed the issue within the hour. Additionally, we are very grateful for the rapid response time after-hours. The individual taking the initial call was very understanding and reassuring, which was greatly appreciated.
Excellent customer service
RICHARD - Stratford, CT 06614
Sippin has always been there and no matter what time of day or night. Very dependable service and customer care. People like Mark go beyond the call and makes sure all is well and operating correctly. Keep up great job!
Excellent response to my issue
WENDY - Stratford, CT 06614
I was smelling an oil smell, so I called you and was thankful to have service done quickly. Your service rep did a great job...but I still smelled oil...so he reassured me it would disparate once I got a delivery of oil, since the tank was low at 3/8ths...
Very pleased with Jay’s service
MICHAEL - Stratford, CT 06614
Jay arrived early which allowed us to get our day started earlier than expected. Answered all my questions. He pointed out that the circulator gasket needed to be replaced. Asked if it was covered by Gold Plan contract. Called ops dept and found it was. Unfortunately, he could not repair that day, so I had to make another inconvenient appointment. I asked him to check my chimney for debris and said it looked very clean. Have been very satisfied with all you services thus far. Thought I would have rec’d a copy of the service provided, but did not. Will call this week.
Excellent Service
KENNETH - Stratford, CT 06614
Jon was very friendly and helpful.
Great Service
CINDY - Stratford, CT 06615
Very friendly and professional
Very good service
MICHAEL - Stratford, CT 06614
Dan was very professional and friendly, knew the solution to my problem almost immediately. Explained what needed to be done. Cost covered by service agreement. Patiently answered all my questions. Arrived early during the appointment window which was appreciated.
Super Technical Service AND Super Nice Guy!
KATHLEEN - Stratford, CT 06614
Dimitri was such a nice guy to talk to, as well as an efficient provider with technical expertise. He kept us running, as well as provided helpful recommendations for the future, which explained the current issues we are having with our furnace.
Frank B.
Call Completed - OIL TANK MONITOR INSTALL
Abrahem .
Call Completed - Energy Efficiency Tune-Up, CHECKED SAFETY LOCKOUT
Charles P.
Call Completed - OIL TANK MONITOR INSTALL
Holvin F.
Call Completed - Burner Diagnostic and Repair, Heating System Service
Luis S.
Call Completed - Burner Diagnostic and Repair
Luis S.
Call Completed -
Will W.
Call Completed - SYSTEM INSPECTION
Frank B.
Call Completed -
Gary S.
Call Completed -
Lucas V.
Call Completed - INSTALLATION OTHER